Name
You Had Me at Hello: Experience Level Agreements as the New Normal
Date & Time
Wednesday, October 28, 2020, 10:45 AM - 11:15 AM
Speakers
Description
Somehow down the line, SLAs turned into weapons of mass distraction. They are directing attention away from what matters. Flip-think on end-user management: happy, productive, and engaged employees are the desired outcome. Meet the Xperience Level Agreement. XLA® is about mindset, skillset, and toolset. In this session, Marco will explain the why, how, and what of XLA® in plain English.
Session Type
Educational Session
Virtual Session Link